Minor updates and code changes occur every day. Only significant or noteworthy updates are shown here. Updates shown with a gold background are (or were at the time) only available to Advanced HOPS members.

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System Updates

Update 1156 21 April 2025

We will soon be trialling a new postcode / address lookup feature in HOPS. This would be available when adding or editing a user's address (themselves or a manager entering details of another user), emergency contacts, and for public customers making online ticket sales, shares sales, membership sales, and shop sales. This aims to: * speed up the entry of user data * reduce the effort required by customers complete their checkout for purchases * reduce the propensity for errors / missing address components Addresses can still be added 'manually' for occasions where the required address isn't in the Royal Mail list. There is a cost to HOPS in providing this service, so the lookup feature will be an optional add-on for railways for which a small fee will be charged (~£5 per month). The railways with which we have developed this feature believe that the time, staff effort, and wasted postage, saved will deliver an overall saving to their railways. The system will initially be switched on for all railways, for a trial period (without charge). At the end of the trial railways may OPT IN to subscribe to the service if they wish. (If no action is taken, the feature will disappear at the end of the trial, and no fee charged). We will advise when the trial period starts and the mechanism for opting to continue using the lookup system after the trial. We hope this new feature is useful - Thank you to everyone who has worked with us to develop it.