Minor updates and code changes occur every day. Only significant or noteworthy updates are shown here. Updates shown with a gold background are (or were at the time) only available to Advanced HOPS members.

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System Updates

Update 1158 25 April 2025

POSTCODE / ADDRESS LOOKUP A new postcode / address lookup feature in HOPS it now available to all railways for a trial period until the end of June 2025. This is available when adding or editing a user's address (themselves or a manager entering details of another user), emergency contacts, and for public customers making online ticket sales, shares sales, membership sales, and shop sales. This aims to: * speed up the entry of user data * reduce the effort required by customers complete their checkout for purchases * reduce the propensity for errors / missing address components Addresses can still be added 'manually' for occasions where the required address isn't in the Royal Mail list. There is a cost to HOPS in providing this service, so the lookup feature will be an optional add-on for railways for which a small fee will be charged (£5 per month). The railways with which we have developed this feature believe that the time, staff effort, and wasted postage, saved will deliver an overall saving to their railways. The system is currently switched on for all railways for a trial period (without charge) until the end of June. Railways may OPT IN at any time to subscribe to the service to continue after then if they wish. (If no action is taken, the feature will disappear at the end of the trial, and no fee charged). Please do this by raising a support ticket in the Helpdesk, or emailing in. We hope this new feature is useful - Thank you to everyone who has worked with us to develop it.